kareralive | Privacy Policy

01 Introduction

At KareraLive, we take your privacy seriously. This Privacy Policy describes how we handle personal information across our website, mobile app, and all associated gaming services. Whether you're browsing our platform from Manila, Cebu, Davao, or anywhere else in the Philippines, the same privacy standards apply.

This policy applies to all registered players, visitors, and anyone who interacts with KareraLive's digital products. By using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described here.

This policy should be read alongside our Terms & Conditions and our Responsible Gaming guidelines. Together, they form the complete framework that governs how KareraLive operates and how we treat our players.

02 Information We Collect

We only collect information that is necessary to provide our services, verify your identity, process transactions, and improve your overall experience on the platform. Here is a breakdown of what we collect and when:

We do not collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. Any document you submit for KYC is stored securely and accessed only by authorised personnel.

03 How We Use Your Data

The information we collect is used to deliver and improve our services. Specifically, KareraLive uses your personal data to:

• Create and manage your player account on the platform.
• Verify your identity and age in compliance with our eligibility requirements.
• Process deposits and withdrawals in Philippine Peso (PHP) through your chosen local payment method.
• Detect and prevent fraud, money laundering, and other prohibited activities.
• Personalise your experience — including game recommendations and promotional offers relevant to your activity.
• Send you important account notifications such as transaction confirmations, OTP codes, and security alerts.
• Respond to your queries and provide customer support.
• Analyse platform usage to improve performance, stability, and user experience.
• Comply with applicable laws and regulations in the Philippines.

04 Legal Basis for Processing

KareraLive processes your personal data on one or more of the following grounds:

• Contractual necessity: Processing is required to fulfil the agreement between you and KareraLive when you register and use our services.
• Legal obligation: Certain data processing is required by law, including identity verification, transaction recordkeeping, and anti-money laundering checks.
• Legitimate interests: We process some data to detect fraud, maintain platform security, and improve our services — in ways that do not override your rights.
• Consent: For marketing communications and optional features, we rely on your explicit consent, which you can withdraw at any time.

05 Sharing Your Information

KareraLive does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Service providers: Trusted partners who assist us in operating the platform — such as payment processors, identity verification providers, and cloud hosting services — receive only the data necessary to perform their specific functions.
• Legal compliance: We may disclose information to government authorities or law enforcement agencies when required by Philippine law or a valid legal order.
• Fraud prevention: We may share data with fraud detection services and financial institutions to investigate suspicious transactions or protect against illegal activity.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you of any such change.

06 Cookies & Tracking

KareraLive uses cookies and similar tracking technologies to make the platform function properly and to understand how players use our services. Cookies are small files stored on your device that help us remember your preferences and improve your experience.

We use the following types of cookies:

• Essential cookies: Required for the platform to work — including session management, login state, and security features. These cannot be disabled.
• Analytics cookies: Help us understand how visitors navigate the site so we can make improvements. Data collected is aggregated and anonymised.
• Preference cookies: Remember your settings and personalisation choices across sessions.
• Marketing cookies: Used only if you have consented, to show you relevant promotions within the KareraLive platform.

You can manage cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect platform functionality.

07 Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards, in line with our legal and regulatory obligations.

• Account and identity data is typically retained for a minimum of five years after account closure, as required by applicable financial regulations.
• Transaction records are kept for the period required by Philippine tax and financial reporting laws.
• Communication records and support interactions are retained for up to two years unless a longer period is legally required.
• Technical logs and analytics data are generally retained for 12 months before being anonymised or deleted.

Once the applicable retention period has passed and there is no ongoing legal requirement, your data is securely deleted or anonymised so it can no longer be linked back to you.

08 Your Rights

As a player on KareraLive, you have the following rights regarding your personal data:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to correction: If any information we hold is inaccurate or out of date, you can ask us to correct it.
• Right to deletion: You may request that we delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting prior processing.
• Right to object: You can object to processing carried out on the basis of our legitimate interests.

To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law.

09 Children's Privacy

KareraLive is strictly an adult platform. We do not knowingly collect personal information from anyone under the age of 21. Our registration process includes age verification steps to enforce this requirement.

If we become aware that a person under 21 has registered an account or provided personal data, we will immediately suspend that account, delete the associated information, and void any transactions. If you believe a minor has accessed our platform, please contact us right away so we can take appropriate action.

10 Security Measures

We implement a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Secure, access-controlled data centres with physical and digital security protocols.
• Regular security assessments, vulnerability testing, and software updates.
• OTP and two-factor authentication options for player accounts.
• Strict internal access controls — only authorised staff can access sensitive player data, and all access is logged and audited.
• Incident response procedures to detect, contain, and report any data breaches in a timely manner.

While we take every reasonable precaution, no digital platform can guarantee absolute security. We encourage you to use a strong, unique password for your KareraLive account and to enable 2FA for an added layer of protection.

11 Changes to This Policy

KareraLive may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, the updated policy will be published on this page with a revised effective date.

We recommend checking this page periodically to stay informed. For significant changes that affect how we handle your data or your privacy rights, we will make reasonable efforts to notify you via email or an in-platform message before the changes take effect.

Your continued use of KareraLive after any changes have been published constitutes your acceptance of the updated Privacy Policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how KareraLive handles your personal data, please don't hesitate to get in touch.

You can reach our privacy and support team at:

[email protected]

For general platform questions, you may also visit our FAQ page or learn more about our player commitments on the About Us page.